配送ポリシー

1. Logistics Method & Carriers

To ensure your items arrive safely and on time, we partner with trusted carriers. Depending on your location, our primary logistics methods are:

• Canada Post
• UPS
• FedEx

2. Key Shipping Information

• Order Cut-off Time: 15:00 GMT
• Processing Time: 1-2 business days (Monday - Friday)
• Delivery Time: 4-6 business days (Monday - Friday)

3. Shipping Costs

We provide free shipping on all orders.

4. Shipping Details

To ensure your order is processed the same day, please place it before 15:00 GMT! We'll pack and ship your order within 1-2 business days (Monday - Friday). After dispatch, you can expect delivery in about 4-6 business days (Monday - Friday).

5. Order Delays

While we strive to deliver on time, unforeseen delays may occur. If your order takes longer than anticipated, don't worry – we'll keep you informed. For updates, feel free to email us at info@gilded-field.com.

6. Damaged or Incorrect Order

If your order arrives damaged or if you receive the wrong item, please reach out to us at info@gilded-field.com. We'll work quickly to resolve the issue for you.

7. Cancelling Orders

Should you need to cancel your order before it ships, just send us an email at info@gilded-field.com, and we'll take care of it. If your order has already been dispatched, you can start a return process once it arrives.

8. Company Information

Gilded Field is operated by Esidara Limited, a company based in Hong Kong.

• Business Registration Number: (to be updated)
• Company Address: (to be updated)
• Customer Service Contact: info@gilded-field.com